Refund policy

Refund Policy
If you aren't happy with your story experience after the second letter, please contact us for a full refund. After that time, a refund may be prorated based on the number of letters you've received, up to 6. After 7 letters, no refunds will be given.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
If your item is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please Contact Us to find out more.